For many Indian businesses, WhatsApp is the main sales channel. But when hundreds of chats pile up, enquiries get buried, follow-ups are missed and nobody knows which lead converted.
The problem with chats as a CRM
A chat list is sorted by the latest message, not by priority. There is no status, no owner and no reminder.
Capture every enquiry as a record
Each new enquiry is saved with the customer’s name, number, requirement and source, so it can be assigned and tracked.
- Assign enquiries to staff
- Set follow-up dates
- Mark as new, quoted, won or lost
Reminders instead of memory
The system reminds your team when a follow-up is due, so warm leads don’t go cold.
See what actually converts
Simple reports show how many enquiries came in, how many were quoted and how many became customers.